Growth becomes easier when you know where to focus.

Growth becomes easier when you know where to focus.

We combine commercial thinking, finance and marketing to help businesses understand where growth is most likely to come from and build a plan around it.

We combine commercial thinking, finance and marketing to help businesses understand where growth is most likely to come from and build a plan around it.

Every growing business reaches a point where the decisions become more difficult.

What do you do first`? Invest in ads, another member of staff, improve the customer journey? Is the next stage of growth going to come from finding more customers or increasing the value of the ones you already have?

The difficulty is that these questions are often answered through isolated reports rather than a complete understanding of how the business is performing. Marketing agencies naturally focus on marketing. Accountants naturally focus on finance. The business owner is left trying to connect the dots.

Our role is to bring those conversations together so every recommendation is grounded in both commercial performance and customer behaviour.

Every growing business reaches a point where the decisions become more difficult.

What do you do first`? Invest in ads, another member of staff, improve the customer journey? Is the next stage of growth going to come from finding more customers or increasing the value of the ones you already have?

The difficulty is that these questions are often answered through isolated reports rather than a complete understanding of how the business is performing. Marketing agencies naturally focus on marketing. Accountants naturally focus on finance. The business owner is left trying to connect the dots.

Our role is to bring those conversations together so every recommendation is grounded in both commercial performance and customer behaviour.

Every growing business reaches a point where the decisions become more difficult.

What do you do first`? Invest in ads, another member of staff, improve the customer journey? Is the next stage of growth going to come from finding more customers or increasing the value of the ones you already have?

The difficulty is that these questions are often answered through isolated reports rather than a complete understanding of how the business is performing. Marketing agencies naturally focus on marketing. Accountants naturally focus on finance. The business owner is left trying to connect the dots.

Our role is to bring those conversations together so every recommendation is grounded in both commercial performance and customer behaviour.

Business Meeting
Business Meeting

BEFORE WE RECOMMEND ANYTHING

We start by understanding how the business works.

This means asking where profit comes from, which products have the greatest contribution margin, where are customers dropping away, and what success actually looks like over the next twelve months.

Once those questions have been answered, marketing becomes much easier to prioritise because it's supporting a clearly defined commercial objective rather than simply generating activity.

The same commercial challenge can lead businesses in very different directions.

Every growing business reaches a point where the decisions become more difficult.

Two businesses may both say they need more enquiries, but the right answer for each could be completely different.

One business may benefit from greater visibility because enquiries already convert well. Another may discover that plenty of people visit the website but very few take the next step. A third may find that revenue is increasing while profit is standing still because the business is selling too much of the wrong product.

Looking only at marketing would never tell the full story. Looking only at the numbers wouldn't explain why customers behave the way they do.

Growth decisions become stronger when both perspectives are considered together.

Two businesses may both say they need more enquiries, but the right answer for each could be completely different.

One business may benefit from greater visibility because enquiries already convert well. Another may discover that plenty of people visit the website but very few take the next step. A third may find that revenue is increasing while profit is standing still because the business is selling too much of the wrong product.

Looking only at marketing would never tell the full story. Looking only at the numbers wouldn't explain why customers behave the way they do.

Growth decisions become stronger when both perspectives are considered together.

Marketing should strengthen the business.

Marketing should strengthen the business.

We report on marketing performance because it's important to understand what's working. We also look beyond channel metrics to understand the commercial impact those activities are having on the wider business.

That means looking at customer value, profitability, retention, contribution margin and the efficiency of your marketing investment alongside the usual marketing measures.

Those conversations make it much easier to decide what should happen next because every recommendation is considered within the context of the business as a whole.

We report on marketing performance because it's important to understand what's working. We also look beyond channel metrics to understand the commercial impact those activities are having on the wider business.

That means looking at customer value, profitability, retention, contribution margin and the efficiency of your marketing investment alongside the usual marketing measures.

Those conversations make it much easier to decide what should happen next because every recommendation is considered within the context of the business as a whole.

people sitting on chair

What this means for you

Most clients don't come to us because they need more marketing.

Businesses don't usually need more ideas. What they actually need greater confidence in the decisions they're making.

Working together gives you a clearer understanding of where growth is likely to come from, which opportunities deserve investment and which activities are consuming time without contributing enough commercial value.

Marketing becomes more focused because it's built around the priorities of the business rather than the priorities of individual channels.

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Too often, marketing and finance are treated as separate conversations, leaving business owners to connect the dots themselves.

We built Coulter Hinks to bring those conversations together, helping businesses make better commercial decisions with greater confidence.

Too often, marketing and finance are treated as separate conversations, leaving business owners to connect the dots themselves.

We built Coulter Hinks to bring those conversations together, helping businesses make better commercial decisions with greater confidence.

Everything works together. Nothing is optimised in isolation.

Everything works together. Nothing is optimised in isolation.

Everything works together. Nothing is optimised in isolation.

Business Meeting
Business Meeting
Business Meeting

Who we work with

We work with ambitious owner-led businesses that have already proved there is demand for what they do and are now looking for a more structured approach to growth.

Many have invested in different forms of marketing over the years. Some have seen success, others have been disappointed, but almost all reach a point where they want greater confidence that future investment is going into the right areas.

While our work increasingly focuses on hospitality, product and experience-led businesses, the principles behind our approach apply wherever commercial growth depends on understanding both the business and its customers.

Our Services

You can work with us on individual areas, but everything we do sits within a wider system designed to improve how your marketing performs over time.

Strategy

Positioning, audience understanding, channel strategy, and growth roadmap. The foundation everything else is built on. Without this in place, everything that follows is harder than it needs to be.

Execution

Paid media, content and social, SEO, website, and CRM. Delivered consistently and built to work together — not as a set of separate services running in parallel.

Commercial Layer

Performance visibility, efficiency tracking, contribution awareness, and scenario planning. This is what keeps marketing and commercial thinking aligned — so the business is never surprised by what’s happening beneath the surface.

Our services are designed to support businesses at different stages of growth.

Commercial Growth Review
A commercially grounded review of your business, identifying opportunities, constraints and priorities before further investment is made.

Commercial Growth Strategy
A complete commercial and marketing strategy, bringing together positioning, customer insight, financial thinking and a practical roadmap for growth.

Growth Partnership
Ongoing strategic support combining commercial thinking with marketing execution, helping businesses make better decisions as they grow.

Execution
Content, paid media, websites, CRM, SEO and creative services delivered in support of the wider commercial strategy.

Explore our services
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If you're looking for a commercially grounded partner who combines finance, strategy and marketing to help you make decisions with greater confidence, we'd love to learn more about your business.

If you're looking for a commercially grounded partner who combines finance, strategy and marketing to help you make decisions with greater confidence, we'd love to learn more about your business.

Testimonials

Trusted to deliver

Based in Manchester, we're trusted to deliver by clients worldwide.

  • “Their approach to marketing is so technical, precise and creative that we were blown away from the start.”

    Silk Touch Lashes

    Avo Karabet

  • “Lydia is not just a lovely person to work with. She is an investment in the future of my business, and frankly, it's a relief to finally have someone I feel I can trust completely."

    Pearls & Swine

    Bink Neptune

  • “From the outset, they brought a wealth of marketing knowledge and asked the right questions to truly understand my business — translating my vision into a clear, strategic plan that would resonate with customers.”

    Arthouse Wallpaper

    Suraj Lalvani

  • Working with Coulter Hinks over the past few weeks has been truly transformative. What once felt like a jumbled collection of thoughts, ideas, and dreams has now evolved into a clear, structured plan with real momentum. The growth in my business during this short time has been monumental.

    Digital DNA

    Daniel Kidman

  • “Their approach to marketing is so technical, precise and creative that we were blown away from the start.”

    Silk Touch Lashes

    Avo Karabet

  • Lydia is like your brain, but better. She takes the time to really get to know you and your business. In just two months, I have not only seen my business improve but also my state of mind—one of the best investments I have made for my business.

    Mill Pond Estate

    Toni Miller